Privacy Policy

Introduction

At Pharmica, we prioritise the security of your data and privacy. This Privacy Policy delineates the methods by which we collect, use, safeguard, and share your personal information when you interact with our website or use our services.

We urge you to thoroughly review this policy in order to gain a comprehensive understanding of your rights and the manner in which we manage your data per relevant regulations, such as the UK General Data Protection Regulation (UK GDPR).

1. Our Identity

The data controller responsible for the personal information you provide to us is Pharmica Ltd (Company No. 9668055), which is situated at 1-5 Clerkenwell Road, London, EC1M 5PA. Our registration number with the Information Commissioner’s Office (ICO) is ZA145178.

2. The Information We Gather

The following methods may be employed to obtain personal data from you:

• Information That Is Automatically Collected: IP Address
• Browser and device type
• Website navigation and utilisation data (through cookies)

Directly Provided Information:

• Complete name and contact information (including address, email, and phone number)
• Gender and date of birth
• Symptoms and medical history
• General Practitioner information
• History of prescriptions and orders
• Records of payments
• Notes from consultations or assessments (through forms, phone calls, or photo submissions)

3. The Purpose of Our Information Collection

Your data is collected for the following purposes:

• Offering secure, regulated online consultations and medication delivery
• Order management and payment processing
• Meeting legal, regulatory, and clinical obligations
• Engaging in conversation regarding your order, medical advice, or service updates
• The transmission of promotional or informational materials is contingent upon your consent.

4. Utilisation of Medical Data

Medical data is managed with the utmost confidentiality:

• This information is accessible exclusively to qualified clinicians or team members who possess the necessary clearance.
• We do not utilise your medical data for marketing purposes without your explicit consent.
• We never sell or share medical records with third parties for their marketing purposes.

5. Disclosure of Your Personal Information

Your information may be disclosed solely when it is necessary for the delivery of services, compliance, or security. Examples consist of:

• Royal Mail and Gophr are examples of delivery partners.
• Processors of payments (e.g., Stripe, PayPal)
• Registered healthcare professionals and prescribing associates
• Identity verification services, such as those provided by Age Check Ltd.
• Regulatory bodies (when legally mandated)
• Components of our corporate organisation
• In the event of a legal claim or business reorganisation
• We do not disclose your information to third parties for advertising purposes unless you have permitted us.

6. Marketing Communications

You have the option to subscribe to updates, offers, or health-related information. If you have granted your assent, we may:

• I will send you an email regarding pertinent products or services.
• Provide health information that is tailored to your medical history, such as services related to asthma.
• You may revoke your marketing consent at any time by contacting us at [email protected].

7. Storage and Transfer of Data

Certain portions of your data may be processed or stored outside of the United Kingdom or the European Economic Area (EEA). Whenever this occurs, we guarantee that comparable levels of protection are implemented through legal mechanisms such as adequacy decisions or standard contractual clauses.

8. Data Retention

We only retain your personal information for the duration that is required to:

• Achieve the purpose for which it was collected
• Adhere to legal and regulatory requirements
• Enforce agreements or resolve disputes
• Healthcare regulations may necessitate the retention of medical data for an extended period.

9. Your Rights Following 

The following privileges are yours concerning your data:

• Access: Request a copy of your data.
• Correction: Revise data that is either incomplete or inaccurate.
• Erasure: Request that we eliminate your data (if permitted by law)
• Refusal: Refuse to participate in specific forms of processing.
• Restriction: Regulate how we utilise your data
• Portability: Request that we transfer your data to another provider.
• Withdraw Consent: Revoke permission that was previously granted.

To exercise any of these privileges, please reach out to us at [email protected].

10. Cookies

We use cookies to enhance the functionality of our website, analyze traffic, and personalize content. These do not personally identify you. Cookies can be managed by adjusting the browser’s parameters

For additional information, please refer to our [Cookie Policy].

11. External Links

Links to third-party websites may be present on our website. Please be advised that we are not accountable for their privacy policies. We suggest that you evaluate their privacy policies prior to providing any personal information.

12. Complaints

If you have any reservations regarding the manner in which we manage your data, we strongly advise that you reach out to us ahead of time. Additionally, you are entitled to submit a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

13. Contact Us

Please do not hesitate to reach out to our support team with any enquiries, concerns, or data-related requests.